User Data Deletion

Last updated: August 29, 2026

1. What Data WallIn Stores

WallIn, operated by Taqnyia, connects WhatsApp Business accounts, Instagram accounts, and Facebook Pages to a unified business inbox. When your account or page is connected, we store:

• Channel connection details: platform account identifiers and the access credentials required to operate the connection.
• Conversations and messages: the message history exchanged through the connected channels.
• Contact information: names and per-channel handles (phone numbers, Messenger and Instagram IDs) of message participants.

2. Automatic Deletion When You Remove the App

If you connected your account through Facebook Login or Meta Embedded Signup, you can trigger deletion directly from Meta:

1. Open your Facebook Settings & privacy → Settings.
2. Go to Apps and Websites (or Business Integrations).
3. Find WallIn in the list and choose Remove.
4. When asked, confirm that you also want your data deleted.

Meta then notifies WallIn automatically. We immediately queue the deletion of the conversations, messages, and stored credentials associated with your account, and Meta shows you a confirmation code together with a link to our deletion status page where you can track progress.

3. Checking Your Deletion Status

The confirmation code you receive from Meta identifies your deletion request. Open the status link Meta provides (it points to https://app.wallinbot.com/meta/data-deletion/status) to see whether your request is still in progress or has completed, along with a summary of what was removed.

4. Manual Deletion Requests

If you cannot use the automatic flow — for example, your account was connected manually rather than through Facebook Login — you can request deletion directly:

• Email us at sales@taqnyia.com from the email address associated with your WallIn workspace.
• Include the WhatsApp phone number, Instagram account, or Facebook Page whose data you want removed.

We will confirm your identity, remove the data from our active systems within 30 days, and send you written confirmation. Some data may persist in encrypted backups for a limited period before being purged.

5. What Deletion Covers

A completed deletion removes the conversations and messages linked to your connected account and permanently revokes the stored access credentials, disconnecting the channel from WallIn. Aggregated, non-identifying usage statistics may be retained. For full details, see our Privacy Policy.